Following up on a previous post, we have been putting together a series of pictures and the amounts charged by the haulers for their "overflow" charges. If you have been following our blog you will see that we have covered overages and ways to avoid them several times. We fully understand and accept that there will be overages from time to time, what we don't accept is haulers charging overage fees on something that doesn't qualify. Padding the bill is not acceptable, which is why we audit every hauler bill we receive and require the hauler to provide proof. Even then, we don't accept every charge as you will see in the below pictures.
This customer was charged $110 for less than 1 yard of cardboard rising above the lip of the container. The lids are more than 90% closed and the boxes are properly broken down. It appears that the clients have done everything right, and yet they are still being charged. The hauler has refused to provide a credit, for what we feel is an obvious attempt to pad the bill. When one considers that haulers are paid $150 per ton for cardboard when sold on the open market, they just collected 3/4's of what they would receive when selling a full ton, for just snapping a picture. With this type of return we recommend that everyone go into the cardboard business.
On the other hand, we see client's get charged a slightly more reasonable $50 overage fee on a dumpter that is obviously overflowing. While we do agree that this is considered an overflow, we did request a credit from the hauler.
Then again, there are haulers that aren't repairing the containers in a timely manner and still charge the client an overage charge. In this picture you can see that the lids are damaged and not closing properly. To be fair, we see that there are a couple of boxes that haven't been broken down and should have been. We feel that the $150 overage charge in this instance, was abuse by the hauler. When contacted, the hauler refused to even issue a partial credit.
We are adding this particular image due to the fact that this is an error of the location. Had the proper protocols been followed, we don't believe their would have been an overage fee. This is a 2 or 3 yard container with boxes and what looks like a bag far enough over the lip to keep the lids from closing properly. Had the boxes been broken down correctly, the bag should have fit, allowing the lids to close. For what amounts to about a 96-gallon tote of garbage, the client was charged a $110 overage fee.
Seeing just this small example of what we do, as a waste management company, will give you an idea of how seriously we take our pledge to save our clients money. This is why we audit every hauler invoice and research every extra charge; why we spend so much time forging relationships with the different haulers and negotiating prices and protocols. We understand that running your business is more important to you than worrying about how your trash hauler is handling your garbage. We worry about that for you.